Returns / Refunds

RIGHT OF WITHDRAWAL

Terms and conditions

The Customer may cancel the order within fourteen (14) calendar days from the date of receipt of the Products ordered, without giving any reason and without incurring any penalties, the date shown on the carrier's receipt signed by the Customer being considered as proof.

If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

To exercise the right of withdrawal, the Customer must notify the Vendor at the following address: 61 Rue de Lyon, 75012 Paris, France or by email: info@altcellars.com of:

  • His/her name, physical address, telephone number and e-mail address;
  • His/her decision to withdraw from the contract in a clear statement (e.g. letter sent by post or e-mail).

The simple return of the Products without prior notification or the refusal to accept delivery are not sufficient to express the Customer's wish to withdraw.

The Customer will then have a period of fourteen (14) calendar days from the withdrawal notification to return the Product(s) to the Vendor at the following address: ALTCELLARS, E-Logik Montauban, 150 Impasse Prat de Valat, 82710 BRESSOLS, FRANCE.

Each Product must be returned in its original unused condition, with all labels and in its original packaging. Return shipping costs are at the Customer's expense.

In the event of any alteration of the Product resulting from handling other than that necessary to establish the nature and/or conformity of the Product, the specifications or proper functioning of the Product, ALTCELLARS reserves the right to refuse refund or replacement of the Product.

ALTCELLARS will not issue a refund if the Products returned by the Customer do not match the Product(s) ordered or if they do not originate from the Site.


Effects

In the event of withdrawal, the Customer will be refunded by the Vendor, after receipt of the return, all payments received in relation to the order that has been withdrawn, including delivery costs (with the exception of any supplementary costs arising from the fact that the Customer may have chosen a delivery method other than the least expensive method offered on the Site). The cost of returning the goods is at the Customer's expense.

The Vendor will proceed with the refund using the same means of payment as that used for the initial transaction. If the Customer agrees, the Vendor may offer another means of payment at no extra cost.

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